Frequently Asked Questions / T's & C's

QuintCraft Wild Camping Equipment

What are the UK postage rates?

Postage is built into the item cost, so there is no additional postage. What you see is the price you pay.

Which countries do you ship to?

Anywhere in the world. Postage rates apply for outside of the UK

Do you accept returns?

Yes of course. If it arrives in substandard condition, or if I have made a total pigs ear of it, then return it. Then you can choose between replacement or refund.

What’s the minimum order amount?

There is no minimum order amount

Still have questions? Email me and I will answer them!

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Terms and Conditions

Carefully Crafted Custom Conditions

All items other than Delta Peg Bags are custom made, hence the need for the following conditions of purchase:

As soon as payment is made for an item it is not refundable, unless it is faulty when received of course. This includes gift vouchers.
If I ask you for measurements for a footprint, please supply OUTER TENT measurements. The footprint wont end up this size of course, but I need them initially to make it in proportion as all tent makes have different inner to outer ratios.
In the event of a refund, I will need to receive the item back before I refund you. If the item is faulty then I will of course reimburse you the postage.
The majority of items are sent 2nd class Royal Mail Tracked. Items lost on route are not my responsibility.
I do not start making an item until payment is received.
As all items are handmade, measurements are an approximation- though of course I always strive for perfection.
Lead times vary with the seasons, let me know BEFORE you order if there are tight timescales as it is unfair to other customers to demand to jump the queue, and I cannot do it.
Please don't ask me to jump your order up the queue as I'm sure you wouldn't like someone else doing that to you.
Please don't ask for 'discounts' or 'price matching' as I am a custom maker, not Go Outdoors/Cotswolds, and such requests can lead to misunderstandings.
I don't work in return for YouTube 'exposure'. Instead, I choose to donate items to charities and provide them for charity raffle prizes, as this directly aids those in greatest need.
Do not send me dirty gear to repair. I cannot let it near my machinery and I will charge you for cleaning and drying before I can start.
Thread and fabric choices for repairs will be the closest/most appropriate match, it is highly unlikely to be a perfect colour match.
Alterations made by me will likely invalidate any manufacturers warranty. Please check and understand that it is your responsibility to be ok with that.
Outside UK deliveries can be subject to your local customs and handling charges, I do not pre-pay customs.
If you supply me dimensions and then you fit the item and discover it doesn't work at those dimensions, then I can't refund you for your measuring error I'm afraid!